ZT
Zanele T
1 reviews | Active since Jun 2013
04 Dec 2015, 11:48
VERY BAD SERVICE
LAST WEEK I CALLED MTN TO QUERY ABOUT THE AMOUNT THEY BILLED ON MY CONTRACT AND I HAD TO MAKE SOME CHANGES. IN THAT PHONE CALL I SPOKE TO 4 DIFFERENT PEOPLE AND NON OF THEM WAS ABLE TO ASSIST ME. I WAS TOLD ABOUT A TECHNICAL PROBLEM.<br> <br> TODAY AGAIN I'M TRYING TO CALL THEM, I HELD FOR ALMOST AN HOUR AND STILL COULDN'T GET THROUGH. I AM VERY UNHAPPY WITH MTN AND WILL NEVER TAKE ANY CONTRACT WITH THEM AGAIN. MY SISTER WARNED ABOUT THE SERVICE BEFORE I TOOK THE CONTRACT BUT THOUGHT ID GIVE THEM THE BENEFIT OF THE DOUBT.
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MTN South Africa's replyOfficial
07 Dec 2015, 17:32Hello LUTSHILANE,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records on the 24 November 2015 an escalation had to be send to the Network department for the Usage limit to be changed to R0.00 which was done the very same day, your Usage limit was successfully changed to R0.00.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records on the 24 November 2015 an escalation had to be send to the Network department for the Usage limit to be changed to R0.00 which was done the very same day, your Usage limit was successfully changed to R0.00.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply07 Dec 2015, 17:32
Official
Hello LUTSHILANE,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records on the 24 November 2015 an escalation had to be send to the Network department for the Usage limit to be changed to R0.00 which was done the very same day, your Usage limit was successfully changed to R0.00.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records on the 24 November 2015 an escalation had to be send to the Network department for the Usage limit to be changed to R0.00 which was done the very same day, your Usage limit was successfully changed to R0.00.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***