EP
Esti P
1 reviews | Active since Oct 2013
07 Sept 2015, 12:52
Very Bad Service
Good Day<br> <br> Tomorrow it will be a month since I have sent my claim form to Mtn. When it was two weeks the eventually phoned and said they would come and collect my phone last week Wednesday which they did not. No correspondence of why not.<br> <br> I wish I could know of what I can do to get any service. This is now my second post here. Have mailed, phoned, wrote on their Fb wall numerous times and send them messeges at Facebook. Nobody comes back to me
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
16 Sept 2015, 13:57Hello Frances2234,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply16 Sept 2015, 13:57
Official
Hello Frances2234,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***