LN
Lindiwe N
1 reviews | Active since Nov 2012
11 Feb 2015, 16:31
Very bad service!
4 weeks ago I handed my phone in to Truworths Gateway, who were going ot send it to MNT, for repairs. I was told t takes 3 weeks. To date, noone has given me any feedback! When I call MTN ,their line is forever busy, I have had ot hold for 20 minutes! I then called Truwoths and was told about some delays. Noone bothered to keep me updated. I do not have a phone! Both Truworths cellphone counter, and MTN are at fault! I need my phone.
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Replies (1)
MTN South Africa's replyOfficial
20 Feb 2015, 15:29Hello Waneswa,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. Kindly provide us with the details or you can, however contact the High Volume Repair contact center on *** for an update on the repairs
Kind Regards
Winnie
REQ: ***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. Kindly provide us with the details or you can, however contact the High Volume Repair contact center on *** for an update on the repairs
Kind Regards
Winnie
REQ: ***
MTN South Africa's reply20 Feb 2015, 15:29
Official
Hello Waneswa,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. Kindly provide us with the details or you can, however contact the High Volume Repair contact center on *** for an update on the repairs
Kind Regards
Winnie
REQ: ***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. Kindly provide us with the details or you can, however contact the High Volume Repair contact center on *** for an update on the repairs
Kind Regards
Winnie
REQ: ***