Very bad service

I logged a query via this website asking my contact to be cancelled. Eventually today I get this...<br> <br> Hello SizweSA,<br> <br> We are truly sorry for any inconvenience caused and for the delayed response.<br> <br> We do see that your contract is currently expired and we've now migrated the number over to prepaid.<br> <br> Kindly note that your invoices for the months of June & July 2015 is still outstanding. The invoice for the month of June 2015 is outstanding for an amount of R2575.91 & July 2015 R521.00.<br> <br> These are valid invoices and will be debited now at the end of July & August 2015.<br> <br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:***<br> <br> <br> then I get an SMS saying that my insurance has been cancelled. Thats fine. then I notice I dont have access to GPRS anymore. Why?<br> <br> I asked for my contract to be cancelled... not to be disconnected from GPRS / 3G. I dialed *173# - and got a message that says this service is not available to contract subscribers.<br> <br> What the hell is going on here? How difficult must this be?<br> <br> Regards,<br> Sizwe