Very bad repairs service!

Very displeased loyal customer!!

I have sent in a device for repairs after we received the device, realized that the device has software problems. It has been in for repairs since 10 January 2022 (employee at mtn said the repair Centre only opens then) and we were told to follow-up promptly, so I did via email and calls. All was going well until last week when things didnt make sense. Now this morning's phone call the employee at the centre tells me the device has not even been assigned to a technician, where in emails the device has gone through multiple stages of assessment. The agent told me this morning that i was giving false information??! And she doesnt know how te resolve it! What the hell! I asked to put the device on priority on the 10th of Jan and this is the service i receive. Very bad!!