ME
Mark E
1 reviews | Active since Mar 2015
02 Mar 2015, 14:21
Very bad reception
The coverage for Cell phone in Parklands and Tableview (Western Cape) is very bad, we have Edge at most and the signal for calls is at one bar most times. I was told that additional boosters/antennae's would be installed in 2015 but nothing has happened. <br> Vodacom has great reception in this area why not MTN?
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Replies (1)
MTN South Africa's replyOfficial
03 Mar 2015, 14:59Hello 19fortyme,
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household, (if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?:
If complex, will the body corporate allow an antenna to be installed?:
What MTN devices are in use (make & model)?:
What signal is currently being achieved (EDGE, 3G, HSPA)?:
When was the problem experienced (time of day/ weather conditions, etc.)?:
Where is the problem experienced (at home/ when travelling - provide specifics of roads/ intersections, etc.)? :
If the problem is experienced in a car, were you using a Bluetooth car kit (Yes or No)?:
We would like to assure you that we are actively working to improve our service levels.
Regards
Mary
REQ:***
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household, (if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?:
If complex, will the body corporate allow an antenna to be installed?:
What MTN devices are in use (make & model)?:
What signal is currently being achieved (EDGE, 3G, HSPA)?:
When was the problem experienced (time of day/ weather conditions, etc.)?:
Where is the problem experienced (at home/ when travelling - provide specifics of roads/ intersections, etc.)? :
If the problem is experienced in a car, were you using a Bluetooth car kit (Yes or No)?:
We would like to assure you that we are actively working to improve our service levels.
Regards
Mary
REQ:***
Best regards,
MTN South Africa's reply03 Mar 2015, 14:59
Official
Hello 19fortyme,
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household, (if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?:
If complex, will the body corporate allow an antenna to be installed?:
What MTN devices are in use (make & model)?:
What signal is currently being achieved (EDGE, 3G, HSPA)?:
When was the problem experienced (time of day/ weather conditions, etc.)?:
Where is the problem experienced (at home/ when travelling - provide specifics of roads/ intersections, etc.)? :
If the problem is experienced in a car, were you using a Bluetooth car kit (Yes or No)?:
We would like to assure you that we are actively working to improve our service levels.
Regards
Mary
REQ:***
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household, (if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?:
If complex, will the body corporate allow an antenna to be installed?:
What MTN devices are in use (make & model)?:
What signal is currently being achieved (EDGE, 3G, HSPA)?:
When was the problem experienced (time of day/ weather conditions, etc.)?:
Where is the problem experienced (at home/ when travelling - provide specifics of roads/ intersections, etc.)? :
If the problem is experienced in a car, were you using a Bluetooth car kit (Yes or No)?:
We would like to assure you that we are actively working to improve our service levels.
Regards
Mary
REQ:***
Best regards,