AH
Accounts H

1 reviews | Active since Mar 2017

30 Mar 2017, 13:58

VERY BAD MTN BUSINESS SERVICE!!!!

<p>Mar 2016 - Tried to open a MTN Business Account</p> <p>(Filled in the forms, sent through the documents and never got any response back, even sent a couple of follow up e-mails and still no response)</p> <p> </p> <p>Feb 2017 - Tried to change banking details from personal to business banking details</p> <p>(Filled in different forms, sent through the documents, still no confirmation that it is in process, only to tell me that one page is not signed...where in fact it is signed...</p> <p> </p> <p>Even when the first request couldn't be completed..we tried something simpler...like only changing banking details...and they still can't deliver and get things done..</p> <p>It feels like our correspondance is going into a black hole and never to be heard from it again..!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Apr 2017, 22:07
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike