Very bad first time MTN user

The one hand doesn't know what the other hand is doing. Over 2 weeks I waited for the internet thing. It arrived after 5 on the 15 th April. On the 16 I phone and ask what time will the internet work. They told me after 5. After 5 and I'm. Still without internet. I phoned and was told they are working until 5. The only option not available is on your 083135 is Plz rate how slow and pathetic we are you Wil surly get top score