VERY BAD EXPERIENCE WITH MTN CUSTOMER SERVICE

I have very bad experience with their customer service team. I have been a customer for a month to month home router contract with MTN since 2024. Recently, i signed a new contract with MTN telephonically and the router was delivered to me this week. Ever since I signed the new contract I have been asking for help through their customer service in order to cancel the existing contract. They referred me to the nearest MTN shop and instructed me to return the device and get an IMRS number and contact the cancellation department and request the cancellation. I had to call different numbers and upto now no proper communication has been given to me concerning my cancellation. They give you misinformation. The MTN shop itself that I visited complaining about these customer service employees. They are rude, not ready to listen to the customer queries, no patience, not prepared to take any responsibility. The only time you get a friendly conversation is when they want to sell their products. After sales they dump their customers into dust bin. They dont care about their customers. It is a total disrespectful treatment and misleading information. Good people, never use or buy any products from MTN. As customers we only know of MTN as their brand. But when it comes to cancellation they have different subdivisions that we were never told when the contract was purchased.