Very Bad Customer Services and *********** Service Provider

I experienced very bad, unprofessional customer service from MTN. It is the worst service provider in South Africa.

I tried closing my contract on 3 August 2021 till today because the cut off date to close is 11 August 2021, every time they say I owe for February 2021, and then I send the proof of payment of which I made paid long time ago on 15 February 2021 at MTN Store Mall of Tembisa. When I call, I get the same stories that I owe. Where in some instances, some consultants indicated that they can see the payment but every time Im transferred to cancelation department they say I owe. I dont know what kind of system they run there. It is very poor, uncoordinated and useless for such a big company. I have called more than several times to cancelation department, they will always say "we will put you through to the Credit Management Dept or Legal Dept'' to credit or resolve your matter. Their calls never get answered and they never get back to you. I even went to MTN Stores, they cannot assist. They will say call cancelation dept.

So now as of 12 August 2021, they expecting me to pay R 1400 because the cut off date is 11 August 2021, whereas I paid the amount already in February 2021 and also send the proof of payment on time.

So now, I am penalized for their incompetence, unreliable, unprofessional, useless service.

So guys out there, I will never encourage or recommend anyone whether family, colleagues, friends or businesses to get into a contract with MTN. They are the worst of the worst service provider / company in South Africa.

They dont care about their clients and you get penalised for their incompetency.