Very bad customer service

I'm made a call to MTN customer service at 8pm to understand what happened to my airtime I loaded on my *** number and oh wow the service I got was beyond poor from Ms S.A Sibiya who was in rush to end the call, kids making noise in the background due to working from home, chewing on the call and could not even help me, no empathy at all. I'm just lost for words with the service I got. In a country where everything is so expensive and someone tells u no just call after 1hr to 3hrs. Just frustrated and hope MTN listens to the call and take her to attend a customer service skills course just to remind her why she's there in the first place. #frustrated #mtn sucks