1 reviews | Active since Feb 2012
Very BAD customer service!
Pathetic customer service from MTN. And all they do to the hellopeter post is reply to the post once and thats it. in that reply theres no help at all. here are my previous 2 posts on hellopeter and on both the posts i rep**** only to be ignored. i even had no help with the call centre, i even got the agents email address to send the proof but till today no reply.
review 1:
https://www.hellopeter.com/mtn/reviews/debit-done-on-incorrect-day- **********
review 2: https://www.hellopeter.com/mtn/reviews/double-debit- **********
Proof of screenshots which include the date and times of my calls along with my bank statement history: https://imgur.com/a/8ui4SXF
the main reason im posting the proof is because if you read the second post the MTN agent basically tells me that what i was saying is not the truth and what she is seeing on her pc is the truth.
Goodday Abubakr
Thank you for your post.
We apologize for any inconveniences caused because of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The previous 2 ref numbers are not reflecting in the above post, I have emailed you directly for a faster response time.
Warm Regards
Roanne Juggannadh
Complaints Management team
Best regards,
Goodday Abubakr
Thank you for your post.
We apologize for any inconveniences caused because of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The previous 2 ref numbers are not reflecting in the above post, I have emailed you directly for a faster response time.
Warm Regards
Roanne Juggannadh
Complaints Management team
Best regards,
Good day Abu,
As per our conversation your debit order date changed to 02nd , you will no longer be a cash paying customer.
Total outstanding on your account was :R2579.19 , I have done a manual request for the amount of R1279.43 to go off today.
I will await the bank statement to assist with refund of Admin fee.
Warm Regards
Roanne Juggannadh
Complaints Management team
Best regards,
Good day Abu,
As per our conversation your debit order date changed to 02nd , you will no longer be a cash paying customer.
Total outstanding on your account was :R2579.19 , I have done a manual request for the amount of R1279.43 to go off today.
I will await the bank statement to assist with refund of Admin fee.
Warm Regards
Roanne Juggannadh
Complaints Management team
Best regards,