DG
Damine G
1 reviews | Active since Sept 2015
07 Sept 2015, 12:16
Very Bad Coustormer Service
I have contacted mtn sp insurance department in regards to my ****** phone and put through my clam with the necessary documents attached and had sent it through, there was a reply back saying it was declined and then I sent a dispute letter against the declined claim but no response from mtn insurance department I have made several call in regards to this and was told that someone would get back to me but no-one has contacted me I have also sent several emails to [Email Removed] and still no one tries to even contact me with any feedback in regards to my claim or dispute letter.<br> <br> contract n.o:***<br>
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MTN South Africa's replyOfficial
16 Sept 2015, 13:20Hello DamineGovender,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
MTN South Africa's reply16 Sept 2015, 13:20
Official
Hello DamineGovender,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo