1 reviews | Active since Nov 2014
Very Bad Client service
II am absolutely disgusted with MTN and their service , the unprofessional and ********* operations is beyond anything I had ever experienced. I request that a very senior person from MTN call me with immediate effect and explain to me their company’s code of conduct I am livered and unbelievably irate with the unresolved issue / cancellation I have with MTN i insist that someone very capable give me a call today still to resolve this matter timeously
Good day Cyrella
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation the number in question has been deactivated/cancelled.A credit note will processed for the months that was billed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
Good day Cyrella
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation the number in question has been deactivated/cancelled.A credit note will processed for the months that was billed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,