VERY BAD

I received the most traumatic experience from MTN. Firstly, in 2018, I took cell-phone contract with them and the phone had factory fault issues, I retuned it, but took them 3 months to repair it, whereas they where enjoying my monthly premiums. Secondly, in July 2020, I cancelled my contract with them, but they are still deducting the whole premium monthly, I attended to their stores in Brooklyn, Centurion and Menlyn, respectively, i could not get any assistance, in fact one of the consultant just said in my face, I must report them to Consumer Ombudsman, maybe I would get assistance.