Very bad
I don’t know where I should start I have had endless problems with my Mtn account I have been doing so much calls to sort my account out. Firstly I get it just right and back to normal the next thing not even 2 weeks later it’s back to the same problem. Mtn credits me tells me I have 932. on my account so I can pay again end of September so I said thank u it took soooo long to get the account sorted. Then they went and put the same outstanding amount on my account of 1700 something now it’s a darn mess again it’s been 3 weeks now and it’s still not sorted spoke to 5 ppl and still now help. I’m so fed up it’s endless Problems I have no idea what to do or say coz no one can assist me .. then my line gets suspended but I’m waiting for Mtn to sort my line out.. pathetic !!! After talking to someone at the customer service side she says she will send a email to the billing department, not even 5 min I get a sms saying that I agreed to pay the 1200 that’s outstanding, goodness I wish ppl would listen and not assume.. I didn’t even say anything of paying the 1200 y would I pay that if I’m waiting for my Acc to be sorted.. what a darn mess on my name.. don’t know how longer I can take this bad service..
Helpful (0)
Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
04 Sept 2018, 10:03Good day Abigail Flanders
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your query has been sent to our billing team, i will revert to you with feedback regarding the account.
Kind regards,
Dinesh Kowlasar
Complaints Management Team
Best regards,
MTN South Africa's reply04 Sept 2018, 10:03
Official
Good day Abigail Flanders
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your query has been sent to our billing team, i will revert to you with feedback regarding the account.
Kind regards,
Dinesh Kowlasar
Complaints Management Team
Best regards,
's updateReviewer Update
04 Sept 2018, 10:31It’s been 3 weeks now my line gets suspended becoz I can’t do anything until my Acc is sorted is that now the customers problem or what. What must I do how long still?
's update04 Sept 2018, 10:31
Reviewer Update
It’s been 3 weeks now my line gets suspended becoz I can’t do anything until my Acc is sorted is that now the customers problem or what. What must I do how long still?
MTN South Africa's replyOfficial
05 Sept 2018, 13:38Good day Abigail Flanders
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Feedback received is as follows, the account was previously in the legal department and the arrears settled on the 29/05/2018. MTN legal department then did a recon on the account and there were 5 outstanding invoices adding up to R1778.00.The account was in a credit of R932.07 after payments received but before the recon.The recon of the outstanding invoices R1778.00 was raised thus amount owing was R1778.00 -R932.07= R845.93.The August invoice is R422.67 +R845.93=R1268.60 current balance.
Kind regards,
Dinesh Kowlasar
Complaints Management Team
Best regards,
MTN South Africa's reply05 Sept 2018, 13:38
Official
Good day Abigail Flanders
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Feedback received is as follows, the account was previously in the legal department and the arrears settled on the 29/05/2018. MTN legal department then did a recon on the account and there were 5 outstanding invoices adding up to R1778.00.The account was in a credit of R932.07 after payments received but before the recon.The recon of the outstanding invoices R1778.00 was raised thus amount owing was R1778.00 -R932.07= R845.93.The August invoice is R422.67 +R845.93=R1268.60 current balance.
Kind regards,
Dinesh Kowlasar
Complaints Management Team
Best regards,
's updateReviewer Update
05 Sept 2018, 16:28Hi Dinesh Kowlasar
How can that be if I have paid that 1778 in full before the recon of my Account how can it be put again on my Account so I must pay it again clearly u don’t see what is going on with my account it was sorted and then they put the same amount of 1778 on stating I owe it again. My account is a mess and who ever messed it up like this must fix it becoz I I’m so tired of this it’s the worse service I have ever received. So hopefully it gets sorted very soon out. I have been phoning for weeks to sort it out but no one can the person who made the mess clearly is gone..
's update05 Sept 2018, 16:28
Reviewer Update
Hi Dinesh Kowlasar
How can that be if I have paid that 1778 in full before the recon of my Account how can it be put again on my Account so I must pay it again clearly u don’t see what is going on with my account it was sorted and then they put the same amount of 1778 on stating I owe it again. My account is a mess and who ever messed it up like this must fix it becoz I I’m so tired of this it’s the worse service I have ever received. So hopefully it gets sorted very soon out. I have been phoning for weeks to sort it out but no one can the person who made the mess clearly is gone..
's updateReviewer Update
05 Sept 2018, 16:28Hi Dinesh Kowlasar
How can that be if I have paid that 1778 in full before the recon of my Account how can it be put again on my Account so I must pay it again clearly u don’t see what is going on with my account it was sorted and then they put the same amount of 1778 on stating I owe it again. My account is a mess and who ever messed it up like this must fix it becoz I I’m so tired of this it’s the worse service I have ever received. So hopefully it gets sorted very soon out. I have been phoning for weeks to sort it out but no one can the person who made the mess clearly is gone..
's update05 Sept 2018, 16:28
Reviewer Update
Hi Dinesh Kowlasar
How can that be if I have paid that 1778 in full before the recon of my Account how can it be put again on my Account so I must pay it again clearly u don’t see what is going on with my account it was sorted and then they put the same amount of 1778 on stating I owe it again. My account is a mess and who ever messed it up like this must fix it becoz I I’m so tired of this it’s the worse service I have ever received. So hopefully it gets sorted very soon out. I have been phoning for weeks to sort it out but no one can the person who made the mess clearly is gone..