CB
Charnene B
1 reviews | Active since Feb 2019
16 Jul 2019, 20:31
Very Annoyed
I am very annoyed!!! I had my Vodacom number *** for years and Never requested my number to be ported to MTN.
After requesting the Port to be cancelled on Thursday and having Vodaxim activating the port cancelation today my number got ported again??????
This number is linked my accounts and I need my number and reimbursed for my airtime and data lost and I want explanation on who requested my number to be ported!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
17 Jul 2019, 10:35Good day Charnene Basson
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been escalated to our Porting management team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been escalated to our Porting management team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply17 Jul 2019, 10:35
Official
Good day Charnene Basson
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been escalated to our Porting management team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been escalated to our Porting management team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
CB
Charnene B's updateReviewer Update
22 Jul 2019, 02:25I still had no response and now they've hacked my banking account with ******* transactions. I see from other complaints that this has happened to other people aswell?? What security measures in place to avoid this happening to others??? I do not want a standard response I need someone to call me with resolutions I want my money bac****!
CB
Charnene B's update22 Jul 2019, 02:25
Reviewer Update
I still had no response and now they've hacked my banking account with ******* transactions. I see from other complaints that this has happened to other people aswell?? What security measures in place to avoid this happening to others??? I do not want a standard response I need someone to call me with resolutions I want my money bac****!