Very Angry MTN Customer Claim
<p>Dear MTN people</p> <p> <br />I just received a call from one of Pinnacle Marketing agent, Lindiwe. She tells me my claim has been declined because I reported the phone late.</p> <p> <br />Please read the story below:</p> <p> </p> <p>Please find attached my claim form. I didn't have enough space to write out all the phone problems, </p> <p>please see below.</p> <p> </p> <p>This is the current phone I was given after I claimed for screen repair last year with my 'actual iPhone 6'. Its an exchange phone. And I should have never taken it.</p> <p> </p> <p>This current refurbished phone is giving me these problems:</p> <p> - Loses network (any area) always reading NO SERVICE.</p> <p>- It cuts calls, call drop.</p> <p>- There's something wrong with the speaker, people can't hear me.</p> <p>- It scrambles and makes funny 'whooshy' noises then it drops.</p> <p>- Contacts disappear, all saved names disappear.</p> <p>- It freezes ALL THE TIME!</p> <p> </p> <p>I want a new phone straight from the box not these refurbished phones that are never any good. I've been with MTN for over 15 years and they never do anything right! </p> <p> </p> <p>My last claim took a year to process, only to get this refurbished phone!!!!</p> <p> </p> <p>The consultants at Morningside tell me this is a new company they are using to process claims, so please can I get help asap.</p> <p> </p> <p>My contract is coming to an end and I had included insurance with it and I really do not want to carry on with the insurance or MTN so please I you fix my situation. I beg you, I've had enough.</p> <p> </p> <p>Kind regards,</p> <p>Gugu</p> <p> </p> <p> </p> <p> Now MTN people, this refurbished phone of yours is not damaged physically.I want you to take this 'very strange refurbished sorry excuse for an iPhone 6 ' and give my old 'Actual Apple iPhone 6' back. And while you're at it, cancel everything I have with you!</p> <p> </p> <p>I do not want your services, your insurance, your contracts-I am so glad it is finally coming to an end in July. I am porting to Vodacom and I am leaving after over 15 years of abuse! This phone was handed to me, it was not in a box, it did not come with anything. I found that strange and I regret taking this phone I don't even know where it comes from.</p> <p> </p> <p><br />I actually don't care about a new phone anymore I just want my old iPhone 6 back, there was nothing wrong with it, it just had a cracked screen and I don't care, you can give it back as it was. </p> <p> </p> <p><br />Last time I sent through a claim, it took almost 12 months to fix. I'll be posting this very post on all social platforms for the world to see just how you treat your loyal customers. And then also, send it to Hello Peter, ICASA and the Consumer Goods and Service Ombudsmen.</p> <p> </p> <p><br />I want my old phone back. The image of the box with all the info is attached.</p> <p> </p> <p><br />I'm soo sick of MTN! Your services are disgusting and it's time I protect my peace now.</p> <p> </p> <p><br />Waiting for your response. </p> <p> </p> <p><br />Gugu Msibi</p> <p> ********** </p>