Very angry

I am extremely unhappy with the service I have received from MTN.

I returned the router on the 5th of feb 2025; however, the debit order was already deducted on 4 February. Mind you did not use the router for the entire month.

Now, a month later, I have received an email stating that the router is not working. When I returned the device, it was in good condition. The box, router, charger, internet cable, and manual were all returned in good condition.

I do not understand how the router is now being reported as faulty after being returned in proper working order.

Please urgently investigate this matter and advise on the following:

Why the debit order was processed despite the return

On what basis the router is being declared faulty

When I can expect my refund or correction of billing

I request urgent feedback, as this situation is unacceptable.