aC
alicia C
1 reviews | Active since Feb 2015
08 Feb 2015, 15:57
Very angry client- money deducted twice
I asked MTN to change my debit order date, the tele-assistant did that and then came January and MTN deducted my monthly premium twice on the original debit order date and the and new debit order date, i phoned in and got a very unfriendly person helping me telling me he will escalate the matter, i told him i will be going to the bank to reverse the extra debit order immediately. This month MTN deducts double the amount i normally pay. Why should i have the amount of money deducted from my account without my permission, when i have already paid for Januarys payment. Very ****ED OFF and I want my money put back in my account immediately. Not a good way to keep long existing customers.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
20 Feb 2015, 11:31Hello Alicia Carvalho,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records you have been in contact with our consultant and they have amended the bank details.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records you have been in contact with our consultant and they have amended the bank details.
Best regards
Mantoa
REQ:***
MTN South Africa's reply20 Feb 2015, 11:31
Official
Hello Alicia Carvalho,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records you have been in contact with our consultant and they have amended the bank details.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records you have been in contact with our consultant and they have amended the bank details.
Best regards
Mantoa
REQ:***
