VERY ANGRY BUSINESS CUSTOMER

On the 19th September 2015 I took my laptop to the Mtn store in Durban North and advised them the problem that i am having with it and they advised me that it was the hard drive that was a problem. They told me that they will send it for repairs and it will not take too long. They also said that nothing will get deleted I went through after 2 weeks and they said that they did not get a response from the repair department they said they will check again and let me know what is happening. I called the call centre and the lady that assisted me did respond by sending an email to the relevant department and she Cc'd me on it, however I did not get a response to date.<br> I run my business and I need my laptop to do my invoicing and statements and also quotes to my clients.<br> If Mtn cannot fix the laptop they need to replace it with a new one as the laptop is still under warranty. I have to borrow someone elses Laptop to do my work and inconvenience another person.<br> I need a response urgently or else I will change my service .<br> Mrs Ally<br>