ST
Sherome T

1 reviews | Active since Nov 2015

07 Feb 2018, 12:53

Very angry

I took out an additional contract on my name late in December last year. The promotion I had signed up for was that I would get 30 gigs( 10 gigs every month for 3 months) this was confirmed with the sale agent. Well well well to my surprise they allocated 30 gigs of data once the contract was activated and the whole 30 gigs expired at the end of January. This is not what I have signed up for. When i phone they tell me there is nothing they can do because that promotion ended in December. I even went back to the store where I got my contract from and the sales consultant confirmed once again that I was supposed to get 10 gigs of data over a 3 month period. She said she sent an email to MTN and to date I am still waiting for a response. I even still have the catalouge that shows 10gigs for 3 months. Now MTN want to get out of giving me what I was supposed to get. I want this resolved as I believe from the consultant that I am not the only one that this has happened to.

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Replies (2)
MTN South Africa
MTN South Africa's reply08 Feb 2018, 18:40
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We do apologized for the 30GB not split up 10GBx 3 months,

We have checked the system and pick up that the 30GB was used up and no data was lost.

Please visit the store and speak to the store manager regarding the 30GB loaded incorrectly.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

ST
Sherome T's update08 Feb 2018, 18:51
Reviewer Update
30gigs of data WAS NOT used up!!!! It was taken away at the end of the 30 days!!!! So data was lost. Don't give me that BS that no data was lost. I did not sign up for 30 gigs as a once off. 10gigs was supposed to be allocated over 3 month. Now I want my other 20gigs that I signed for!!!! Otherwise I will be taking this to my lawyers for breach of contract!!!!!