1 reviews | Active since Jun 2015
Very angry
Two months ago I ended my Tablet' contract. It was also in the same time that I could upgrade. I went to MTN in Paarl Main road and it was a Tuesday that I got my new phone. I was told that I had to wait till the Thursday to officially close the tablet contract and that I had to call 808. I did that and it was confirmed that I had closed the contract. I was then told by the man that I upgraded with at the MTN shop that the next month (which was last month) that it would be the last time my tablet would go off , as well as my old contract phone. I then paid pro rata last month for the new contract phone. For this month I was told that the new contract phone amount would be deducted . What makes me so upset and angry is that this month my new phone contact did go off but for some reason they (MTN) also (unrightfully) deducted the tablets insurance (the contract that I had closed two months ago ) and my old phones payment. In conclusion MTN deducted the new phone, old phone and the tablets insurance was deducted. I want my money back. I will definitely never open a contract again because this is pathetic and very unprofessional. I will advice my friends against MTN.
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per my investigation on your account MTN has not been charging you for Insurance. You might have insurance with a Company called 24hr Mobility. If 24hr Mobility is the company you are Insured with you can contact them on Helpdesk ***. Alternatively contact the store where your contract was taken to obtain contact details of the Insurer.
With regards to the termination of the Tablet contract the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per my investigation on your account MTN has not been charging you for Insurance. You might have insurance with a Company called 24hr Mobility. If 24hr Mobility is the company you are Insured with you can contact them on Helpdesk ***. Alternatively contact the store where your contract was taken to obtain contact details of the Insurer.
With regards to the termination of the Tablet contract the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,