LB
Lucinda B
1 reviews | Active since Jun 2015
11 Aug 2015, 16:52
VERY ANGREY MTN
Just phoned MTN once again waited 10 min after explaining the whole story again and no surprise I was cut off yet again, trying to sort this out. <br> CANE SOMEONE SENIOR PLEASE CALL ME BACK!!!! *** or ***
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Replies (1)
MTN South Africa's replyOfficial
28 Aug 2015, 08:47Hello lucy lu,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
***: We have sent the request to the content provider Smartcall to remove your number from the data base. Your unsubscribe has been logged as #***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
***: This line is on an open package 1GB the system reflect that the 1GB has been used up, the sim card has been used further on the Internet. Our billing charge for out of bundle rates R0.99.
We have sent the request to the billing department to validate the charges, itemized billing and URL report will be send to you. REQ:***. Please give +-10 working days for the request to be finalized. The account balance at the moment R 7,483.91. The account has been handed over to our pre-legal department.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
***: We have sent the request to the content provider Smartcall to remove your number from the data base. Your unsubscribe has been logged as #***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
***: This line is on an open package 1GB the system reflect that the 1GB has been used up, the sim card has been used further on the Internet. Our billing charge for out of bundle rates R0.99.
We have sent the request to the billing department to validate the charges, itemized billing and URL report will be send to you. REQ:***. Please give +-10 working days for the request to be finalized. The account balance at the moment R 7,483.91. The account has been handed over to our pre-legal department.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply28 Aug 2015, 08:47
Official
Hello lucy lu,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
***: We have sent the request to the content provider Smartcall to remove your number from the data base. Your unsubscribe has been logged as #***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
***: This line is on an open package 1GB the system reflect that the 1GB has been used up, the sim card has been used further on the Internet. Our billing charge for out of bundle rates R0.99.
We have sent the request to the billing department to validate the charges, itemized billing and URL report will be send to you. REQ:***. Please give +-10 working days for the request to be finalized. The account balance at the moment R 7,483.91. The account has been handed over to our pre-legal department.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
***: We have sent the request to the content provider Smartcall to remove your number from the data base. Your unsubscribe has been logged as #***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
***: This line is on an open package 1GB the system reflect that the 1GB has been used up, the sim card has been used further on the Internet. Our billing charge for out of bundle rates R0.99.
We have sent the request to the billing department to validate the charges, itemized billing and URL report will be send to you. REQ:***. Please give +-10 working days for the request to be finalized. The account balance at the moment R 7,483.91. The account has been handed over to our pre-legal department.
Kind Regards,
Alice van der Merwe
***
Best regards,