VAS
<p>I have upgraded my line with MTN thinking that I will get the better service than previously. I now give up, I am not sure if it's me who didn't understand the terms and conditions or what. When I do my upgrade they said am going to pay R150 for my line, come debit day it ead R257. I sent an email but never got a reply till today. I was not informed that they are adding VAS iny line. I need a refund and cancellation of all Valu added services. Tried to do a self service but it gives me errors</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the cost of the package is broken down as per below and after the discounts have been app**** you will be billed R248.99 (including vat) for the Subscription Fee + Promo Service Fee.
R144.99 – MTNChoice 100mins Subscription Fee
R104.00 – Promo Service Fee (the cost of your chosen device)
R85.00 – 300MB Service Fee
R30.00 – 200 Recurring SMS Bundle
A credit will be passed for the additional 100MB Bundle that was billed on the invoice dated 2016-10-01
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the cost of the package is broken down as per below and after the discounts have been app**** you will be billed R248.99 (including vat) for the Subscription Fee + Promo Service Fee.
R144.99 – MTNChoice 100mins Subscription Fee
R104.00 – Promo Service Fee (the cost of your chosen device)
R85.00 – 300MB Service Fee
R30.00 – 200 Recurring SMS Bundle
A credit will be passed for the additional 100MB Bundle that was billed on the invoice dated 2016-10-01
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,