CL
Christine L
1 reviews | Active since Oct 2015
03 Oct 2015, 23:50
Various billing issues
Beginning of September 2015 I enquired about early termination of my contract. To date I have not been contacted with the information. Further to this I have requested a URL report mid September 2015 for the month of Aug 2015 on one of my numbers. I have phoned numerous occasions and been told to wait. MTN not being able to give me an indication on when the report will be available. <br> 1 Oct MTN loaded almost 4Gb of data onto my contract where I am suppose to receive only 500Mb. I did not request this. Who will be paing for this? I reported this immediately but been told that they cant reverse it. This is unacceptable!!!!!
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MTN South Africa's replyOfficial
06 Oct 2015, 08:19Hello Christinelouw76,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I tried calling you but there was no answer, please provide the number that you want the URL for and for the early termination the query has been escalated to Retentions Team where they would be able to assist. Regarding 4GB I don't see it on your account it only shows 500MB.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I tried calling you but there was no answer, please provide the number that you want the URL for and for the early termination the query has been escalated to Retentions Team where they would be able to assist. Regarding 4GB I don't see it on your account it only shows 500MB.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply06 Oct 2015, 08:19
Official
Hello Christinelouw76,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I tried calling you but there was no answer, please provide the number that you want the URL for and for the early termination the query has been escalated to Retentions Team where they would be able to assist. Regarding 4GB I don't see it on your account it only shows 500MB.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I tried calling you but there was no answer, please provide the number that you want the URL for and for the early termination the query has been escalated to Retentions Team where they would be able to assist. Regarding 4GB I don't see it on your account it only shows 500MB.
Warm Regards
Nompumelelo
REQ:***
Best regards,