1 reviews | Active since Mar 2009
My mother contract is due for an upgrade. So on the 28th of March we went to MTN Featherbrooke. We prefer this branch because we have had bad service from other branches. We asked about the Lumia 950. There was no demo to look at, but we decided we would take it anyway. We were informed that they don't have any available, but that they would order. They said it would take 2 or 3 days, and that they would phone us. We are now 2 days away from 5 weeks, and we still haven't heard anything from them. Ironically, my mother have received several messages advertising the Lumia 950. But try to get one...
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Telesales division to assist with Upgrade on the specific device. A call back will be done during the course of today to advise further details.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Telesales division to assist with Upgrade on the specific device. A call back will be done during the course of today to advise further details.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,
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