mN
mangaka N
1 reviews | Active since May 2015
14 May 2015, 11:53
vanishing data and airtime
My data and airtime keeps vanishing, when I call them they always hang up. I hate this
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
16 May 2015, 14:37Hello unako ncubs,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that your number is mainly used on internet connections. You are charged from your data bundle balance and once it has depleted, you are then charged from your airtime balance.
Please note that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that your number is mainly used on internet connections. You are charged from your data bundle balance and once it has depleted, you are then charged from your airtime balance.
Please note that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,
MTN South Africa's reply16 May 2015, 14:37
Official
Hello unako ncubs,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that your number is mainly used on internet connections. You are charged from your data bundle balance and once it has depleted, you are then charged from your airtime balance.
Please note that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that your number is mainly used on internet connections. You are charged from your data bundle balance and once it has depleted, you are then charged from your airtime balance.
Please note that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,