LP
LAAnngren Prinsloo
1 reviews | Active since Nov 2014
22 Nov 2015, 12:34
Vanishing data & airtime, now this...
I can't wait for my contact with MTN to expire so that I can change my mobile carrier. If it isn't my airtime and mobile data disappearing, I'm told that I have no data and airtime left to access the internet, whilst a quick *141 shows me that I still have plenty left.<br> <br> When are you going to get your act together, MTN? I'm tired of your indifference to your customers!
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Replies (1)
MTN South Africa's replyOfficial
23 Nov 2015, 14:45Hello GJLPrinsloo,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We recommend that when you encounter such a problem to please turn off the mobile data of the phone to enable you to initiate your calls or close the multiple internet applications running on your device.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We recommend that when you encounter such a problem to please turn off the mobile data of the phone to enable you to initiate your calls or close the multiple internet applications running on your device.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply23 Nov 2015, 14:45
Official
Hello GJLPrinsloo,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We recommend that when you encounter such a problem to please turn off the mobile data of the phone to enable you to initiate your calls or close the multiple internet applications running on your device.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We recommend that when you encounter such a problem to please turn off the mobile data of the phone to enable you to initiate your calls or close the multiple internet applications running on your device.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,