DW
Damian W
1 reviews | Active since Mar 2009
06 Apr 2019, 02:08
vanishing airtime...
Yesterday I performed an Airtime transfer of R200, number ********** 400 - the return SMS confirming the transfer clearly confirmed a remaining balance of R221.36.
After the phone being switch off until this morning, the airtime balance has dropper to R208.36, I've checked content services and I have none, but I also can't check what cause the R20 to disappear from my account.
Please let me know what cause this and how I identify these problems myself in future.
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MTN South Africa's replyOfficial
08 Apr 2019, 08:36Good day Damian
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
To check the usage on your number you can make use of the pre-paid itemised billing services. It is a free service, please SMS your email address to 30988 and follow the prompts. You can also call the customer service centre on 135 for further assistance.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
To check the usage on your number you can make use of the pre-paid itemised billing services. It is a free service, please SMS your email address to 30988 and follow the prompts. You can also call the customer service centre on 135 for further assistance.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply08 Apr 2019, 08:36
Official
Good day Damian
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
To check the usage on your number you can make use of the pre-paid itemised billing services. It is a free service, please SMS your email address to 30988 and follow the prompts. You can also call the customer service centre on 135 for further assistance.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
To check the usage on your number you can make use of the pre-paid itemised billing services. It is a free service, please SMS your email address to 30988 and follow the prompts. You can also call the customer service centre on 135 for further assistance.
Warm regards, Jessica John Complaints Management Team
Best regards,