VM
Victoria M
1 reviews | Active since Jun 2018
14 Jun 2018, 03:36
Vanishing airtime
On the 13 june i bought R70 airtym but after 16 rand deduction for extra time my balance vanished and the rude agent told me i used it. Even though i know i didn't the following day i bought airtime again n immediately it vanished,tried to call again and they said i used it.....i have always heard complaints about mtn and now i think its tym i change networks after 17years with them
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MTN South Africa's replyOfficial
14 Jun 2018, 08:27Good day Victoria,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the cell number or ID number to which your complaint relates to so that we may attend to the complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply14 Jun 2018, 08:27
Official
Good day Victoria,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the cell number or ID number to which your complaint relates to so that we may attend to the complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,