AK
Adele K
1 reviews | Active since Feb 2011
25 Jan 2016, 13:19
Uttterly disgusted with service & response
My phone got ****** on the 23/01/2016, called the call centre on 808 to blacklist the phone. The person attending to me blacklisted the wrong number as well as IMEI. When I got the response via email that the \phone"was blacklisted"
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Replies (1)
MTN South Africa's replyOfficial
25 Jan 2016, 15:06Hello AdeleKos,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need the IMEI number for the phone incorrectly blacklisted and the IMEI number for the phone that was meant to be blacklisted. We sent you an email requesting for this information, please reply so we can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need the IMEI number for the phone incorrectly blacklisted and the IMEI number for the phone that was meant to be blacklisted. We sent you an email requesting for this information, please reply so we can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply25 Jan 2016, 15:06
Official
Hello AdeleKos,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need the IMEI number for the phone incorrectly blacklisted and the IMEI number for the phone that was meant to be blacklisted. We sent you an email requesting for this information, please reply so we can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need the IMEI number for the phone incorrectly blacklisted and the IMEI number for the phone that was meant to be blacklisted. We sent you an email requesting for this information, please reply so we can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***