1 reviews | Active since Jan 2010
Utterly Utterly Disgusted: And still no resolve!
In Feb 2016 i bought R1799 50gig data,the promotion stated 50gig valued for 12 months and 50gig night express valued for 6 months. on the 8th of march 2016 MTN took the night express data and all im getting from 808 is a collection of reference numbers and no resolve. <br> <br> Now mtn says \\"Hello zeppi,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.<br> <br> Kindly be advised that ticket logged SMC/*** on the 2016-03-11 10:55:03 has been resolved, your bundle is active on your number. For any queries feel free to contact customer care on 808.<br> <br> Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.<br> <br> Regards<br> Nompumelelo<br> REQ:***<br> ...WELL Nompumelelo AT MTN.....NO IT IS STILL NOTRESOLVED ,MY ****** ODD 32 GIG WHICH WAS MORE OR LESS MY BALANCE ON THE NIGHT EXPRESS ON 7TH MARCH 2016 IS STILL NOT RETURNED AND YES AGAIN ANOTHER REFERENCE NUMBER (***) WAS GIVEN AND YES....ANOTHER PROMISE OF WITHIN 48 HOURS .<br> <br> WHAT NOW???<br> "
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have logged another query with the network team to check your data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have logged another query with the network team to check your data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
