SW
Stafford W
1 reviews | Active since Mar 2009
01 Sept 2015, 07:56
utterly useless call centre and accounts
After MUCH hassle, i transferred ownership of my daughters contract (NOT MINE) to my wife over two months ago! This in itself was an epic struggle. and now i am STILL being billed for my daughters amount. As it is IMPOSSIBLE to get through to their call centre - last time i waited 42 minutes before hanging up - MAYBE i will get some response from the genii there now, But i am not holding my breath!
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MTN South Africa's replyOfficial
23 Sept 2015, 12:53Hello snwright,
Thank you for your post.
Thank you for your time.
N***:
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that the upgrade instead of the transfer has been done by Nashua 2-11-2015 before the account for Nashua moved to MTN 1 December 2014.
Please see the attach transfer application, please complete and send back to me to assist you with the transfer request to your wife name.
Due to the account in the business name we do require the request for the transfer on the company letterhead and all the documents attach for the transfer to your wife name (consumer client).
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
Thank you for your time.
N***:
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that the upgrade instead of the transfer has been done by Nashua 2-11-2015 before the account for Nashua moved to MTN 1 December 2014.
Please see the attach transfer application, please complete and send back to me to assist you with the transfer request to your wife name.
Due to the account in the business name we do require the request for the transfer on the company letterhead and all the documents attach for the transfer to your wife name (consumer client).
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply23 Sept 2015, 12:53
Official
Hello snwright,
Thank you for your post.
Thank you for your time.
N***:
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that the upgrade instead of the transfer has been done by Nashua 2-11-2015 before the account for Nashua moved to MTN 1 December 2014.
Please see the attach transfer application, please complete and send back to me to assist you with the transfer request to your wife name.
Due to the account in the business name we do require the request for the transfer on the company letterhead and all the documents attach for the transfer to your wife name (consumer client).
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
Thank you for your time.
N***:
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that the upgrade instead of the transfer has been done by Nashua 2-11-2015 before the account for Nashua moved to MTN 1 December 2014.
Please see the attach transfer application, please complete and send back to me to assist you with the transfer request to your wife name.
Due to the account in the business name we do require the request for the transfer on the company letterhead and all the documents attach for the transfer to your wife name (consumer client).
Kind Regards,
Alice van der Merwe
***
Best regards,