Utterly useless call center agents and a complete ******* for data

<p>I used my new MTN data sim for the 1st time in Jaunary. Was online for half a day when, what it looked like, I ran out of data. I logged onto my bank and bought a 1 gig data for R160. The data was never loaded, and the sim never reactivated.</p> <p>Then all the numbers on this account were disconnected (4 in total) Bearing in mind I have 7 contracts with MTN, paying close to R4000 a month. ALL my contracts are Top Up contracts for data. </p> <p>I was then told that the reason they were cut off was because I had a bill of R3326.42 for data on that sim. How can this be if this BRAND NEW CONTRACT was supposed to be a top up contract??? </p> <p>I have subsequently been told that I was being charged ar R99c incl VAT per MB for out of bundle rates. Why so much if you can buy a 1GB top up for R160??? I paid my subscription fees on this account and requested that while my data charges are being investigated to please activate the other numbers linked to this ccount. 5 days later NOTHING!!</p> <p>Now I am holding for MTN (808) as the consultanats tell me that I have to speak to legal department. 1st call was 40 minutes, no answer, now sitting on 25mins. The receptionist answers and tells me that you can not speak to legal as they dont take calls!!! HOW THE HELL AM I SUPPOSED TO SORT THIS OUT IF THE CONSULTANTS WONT HELP ME BECAUSE IT IS WITH LEGAL AND LEGAL DONT TAKE CALLS!!! </p> <p>Total disregard to client service!! Utterly disgusted</p>