JB
Jolande B
1 reviews | Active since Nov 2013
03 Aug 2015, 09:53
Utterly useless
I had an issue with my account being incorrectly billed on 21 June 2015. I went to the store for assistance and they couldn't help me. I tried calling the call centre but the call just gets dropped. I complained on Hello Peter and got a reference number - what's the use?????? It's more than a month later and absolutely NOTHING has been done to assist me. I have not been contacted about the issue at all!!<br> I HATE MTN!!!
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MTN South Africa's replyOfficial
17 Aug 2015, 16:29Hello jolande.debeer,
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We've perused your account and see that the matter has been resolved by Jay Govender. A total credit amount of R1907.23 including VAT has been approved and was allocated to your account on the 12th of August 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We've perused your account and see that the matter has been resolved by Jay Govender. A total credit amount of R1907.23 including VAT has been approved and was allocated to your account on the 12th of August 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply17 Aug 2015, 16:29
Official
Hello jolande.debeer,
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We've perused your account and see that the matter has been resolved by Jay Govender. A total credit amount of R1907.23 including VAT has been approved and was allocated to your account on the 12th of August 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We've perused your account and see that the matter has been resolved by Jay Govender. A total credit amount of R1907.23 including VAT has been approved and was allocated to your account on the 12th of August 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,