Utterly shocking customer support and service delivery.

It has been over a month where I try to upgrade my cellphone contract and transfer my contract from one business account to another. It has been back and forth emails every week without success. My contract has already ended and I do not know what to do. No one seems to know what the next step should be and keep on referring me to different people at MTN. Poorest service delivery I have ever experienced! I have been an MTN client for over 19 years but will now have to cancel the process and open a new cellphone contract elsewhere. MTN has lost a client for life