UTTERLY PUTRID SERVICE!

I am battling to migrate from MTn to Vodacom. I needed to cancel my contract with Mtn. This involves getting a cancellation amount, paying it and them making sure that one is on pre-paid and not on contract. I paid the cancellation figure in full. I was then informed that I had short paid. The amount was the amount payable in terms of my latest statement which had been paid the day before. I e-mailed through confirmation immediately. This was last Wednesday. As of today, Tuesday, I cannot get Mtn to put me on pre-paid so Vodacom will not port my number. I am holding on for MTn on phone number *** to query what is going on and my timer reads 29 minutes and 19 seconds.<br> <br> HOW CAN CUSTOMERS BE TREATED WITH SUCH DISDAIN AND WHEN WILL THINGS CHANGE???