Utterly poor services

I am a first time contract holder of the Network Mtn. I first took my contract last year December. I was then asked how will my payment be made every month i went for a debit order. Eventually i wanted to do it manually via the bank itself because I was being debited twice for no reason. Other than that I had no issues until the beginning of this year around April/May when I kept getting messages that my account needs to be either paid or my line will be suspended.

I made a deposit on the 5th of May of R330 which the 320 did not reflect according to customer service and consultants at zewentwacht mall but my R10 reflects.

I then was in and out of the store on and off the phone with customer service all these consultants said the same thing to me " email me proof of payment" and it will be resolved.

I have done just that,ever since my line has forever been blocked and re-opened via Customer care.

It's now the 17th of August my phone is now ****** on the 2nd of August months later this payment from May is still not resolved according to the claims department my claim can not be processed due to this and is now on legal.

What I can not understand is if a person can speak to so many employees from a company making the same complaint surely atleast once have the decency to get back to the client regarding their issue,yet it decided to be swept out the door.

Two of the same receipts for one payment but one amount allocated for? Not one consultant did their job by notifying me by letting me know how far my complaint has gone its now almost a year and I'm still battling to come to terms as to how poor this service is no matter who you speak to or what extent you go to just to be heard.

Instead of them getting back to me I must be running after them once you get they get their commission for that sale of a cell phone you become less of a priority. My phone is insured I was told this matter would only get solved in the next 2-3 months hahaha,for this payment to get allocated.

What a disaster going forward with this network service,it does not matter who you speak too it seems like they all have the same script in front of them they all repeat the same bull****.