Utterly Poor Services

<p>Hi, Regarding the Hello Peter complaints below that was reported to you as from November 2016,</p> <p>The Cellphone has been with MTN as from 11/11/2016, the account got paid every month but there is no cellphone, the Consumer Goods and Services Ombudsman is currently investigating this matter that was reported to you and you`ve done nothing to resolve it,</p> <p>If this matter gets finalized then I believe you(MTN) should refund me back as from the time(11/11/2016) the phone was with MTN until the time the case is resolved,</p> <p> </p> <p>Poor services/No feedback</p> <p>Hi. Regarding the following Hellopeter Complaint - ********** ********** 9; the power of attorney and all the necessary information was emailed to Caylin Julius(Mtn); but she didn't acknowledge or rep**** to the emails;</p> <p>The matter will be referred to the Consumer services and goods ombudsman/national consumer commissioner or the national consumer tribunal if no one is willing to attend to this matter</p> <p><br /> Dec 10, 2016<br />1 month ago<br />Official private business reply:<br />Thank you for your post.</p> <p>We apologize for any inconvenience incurred.</p> <p>We have sent the request to Caylin Julius to assist us with feedback, we will follow up with him Monday.</p> <p>Kind Regards.</p> <p>Alice van der Merwe<br />REQ: ********** Poor services/No feedback</p> <p>Hi. Regarding the following Hellopeter Complaint - ********** ********** 9; the power of attorney and all the necessary information was emailed to Caylin Julius(Mtn); but she didn't acknowledge or rep**** to the emails;</p> <p>The matter will be referred to the Consumer services and goods Repairs</p> <p>Hi Caylin Julius,</p> <p> </p> <p>Thank You for your good customer services, sometimes the way you respond to a customer is very important, but atleast you know about customer services,</p> <p> </p> <p>I contact your repair centre, spoke to Thato who informed me that the device is still with the repair centre, she stated that they are awaiting for parts, can you confirm if they are going to repair the device, because according to Thato it looks like they are going to repair the device, the IMEI Number of the cellphone is: ********** ********** 9 and it is with MTN from the 11/11/2016, there is no job card reference number on the documentation that was provided to me; also the phone was still under warrantee, will wait to hear from you, please provide me with your personal email address in order for me to send you the power of attorney and the documentation that was handed to me or send a email to ********** he is the one that is handling my matters; he has the power of attorney over my affairs</p> <p> </p> <p>cellphone that`s a safety risk</p> <p>Hi Alice van der Merwe, regarding your reply and the following reference number: REQ: ********** , I didnt asked who manufactured the device, I got it from MTN so you as the service provider is suppose to take responsibility because I have paid you,</p> <p>Can you confirm if the device will be repaired and where can I send the power of attorney and copy of identity documents to, please supply me with a email address, will wait to hear from you regarding the above requests,</p> <p>Mrs S F Leander</p> <p><br />Nov 24, 2016<br />6 hours ago<br />Official business reply:<br />Good day Rosemary,</p> <p>Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.</p> <p>Kindly follow-up with HVRC on ********** 349 if the device has already been booked in to find out if the device will be repaired/replaced. Please also provide us with the Job-Card reference number for us to check with the repair centre as well?</p> <p>We trust that you find the above in order.</p> <p>Caylin Julius</p> <p>MTN Complaints Management Team</p> <p>REQ: **********</p> <p>cellphone that`s a safety risk</p> <p>Hi Alice van der Merwe, regarding your reply and the following reference number: REQ: ********** , I didnt asked who manufactured the device, I got it from MTN so you as the service provider is suppose to take responsibility because I have paid you,</p> <p>Can you confirm if the device will be repaired and where can I send the power of attorney and copy of identity documents to, please supply me with a email address, will wait to hear from you regarding the above requests,</p> <p>Mrs S F Leander</p> <p><br /> Nov 24, 2016<br />1 month ago<br />Official business reply:<br />Good day Rosemary,</p> <p>Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.</p> <p>Kindly follow-up with HVRC on ********** 349 if the device has already been booked in to find out if the device will be repaired/replaced. Please also provide us with the Job-Card reference number for us to check with the repair centre as well?</p> <p>We trust that you find the above in order.</p> <p>Caylin Julius</p> <p>MTN Complaints Management Team</p> <p>REQ: ********** </p> <p> </p> <p><br />cellphone that's a safety risk</p> <p> </p> <p>Hi, I renewed my contact in may 2016, I received a Sony Experia M4 Aqua on the 18/05/2016, after 3 months of having the phone it just started getting very hot at the back of the phone, it will be in my pocket, I won't even use it and it gets very hot; I reported the matter to your retentions department and customer car who advised me to hand it to the store, I didn't get a chance to go to the store an only went to hand it in at the store after 5months because it was getting worse; it got frequently hot, when I handed it in I learned that people has been bringing in the same phone for the same reason, the phone has been sent for assessment, its been with MTN for a week now, I can't understand why MTN sell phones that is a safety risk, if that phone blows up it can hurt me, my family or anyone around me; I don't want the phone anymore, its a danger to me as well as my family,</p> <p> </p> <p>I'm giving power of attorney to Johan Jacobs- identity number: ********** 209080 to handle this matter and all my affairs, the cell phone number/contract in question is ********** 859, please contact Mr jacobs on ********** 624/ ********** 289, email address: ********** if you have any concerns or queries, please don't contact me.</p> <p>Mrs S F Leander</p> <p><br /> Nov 22, 2016<br />1 month ago<br />Official private business reply:<br />Thank you for your post.</p> <p>We apologize for any inconvenience incurred.</p> <p>Kindly be advised that we cannot assist a third party member, if you request to give power of attorney to Johan Jacobs this need to be done on the affidavit and both ID copy attached before we can grant power of attorney to Mr Jacobs.</p> <p>Kindly be advised that MTN do not manufacture the devices.</p> <p>The repair center has notify us that the device has been sent to XX Cellular repair center this will take up to 7 working days the device will be send back to the MTN repair center and they will send the device back to the store where the device was handed in for repairs.</p> <p>Please contact the repair centre in 7 working days on ********** 349 to assist you with feedback on your Sony Experia with IMEI ********** ********** 9.</p> <p> Kind Regards,</p> <p>Alice van der Merwe</p> <p>REQ: ********** </p>