CA
Christie A
1 reviews | Active since Oct 2017
02 Oct 2017, 18:05
Utterly poor service
My phone has no connection and everyone around me seems to have signal,then I tried phoning Mtn call centre with absolutely no result,I absolutely cannot get through to any call centre,then I phone their 112 line and some idiot of of a call centre agent gives me a 140 number that does not work either,how do they call themselves the best if you cant even get a hold of them.....you are absolutely useless,I am advising my manager to change us all to VODACOM........GOODBYE LOOOOOOOSERS!!!!!!!!1
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Replies (1)
MTN South Africa's replyOfficial
17 Oct 2017, 10:49Good day Christie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be advised that we have checked your line and our records indicate that the number ***2875 is connected on the network. Should you still experience coverage related issues, kindly complete the template on https://goo.gl/4aXzpW for our coverage technicians to promptly assist.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply17 Oct 2017, 10:49
Official
Good day Christie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be advised that we have checked your line and our records indicate that the number ***2875 is connected on the network. Should you still experience coverage related issues, kindly complete the template on https://goo.gl/4aXzpW for our coverage technicians to promptly assist.
Kind Regards,
Tshepo M
REQ:***
Best regards,