Utterly pathetic service

<p>I write this email as my final attempt at resolving the utterly pathetic customer service I have received at the hands of MTN. As it stands MTN is unable to provide what I require as a consumer and I will be fully entitled to summarily cancel my contract with MTN should you be unable to resolve this issue.</p> <p> </p> <p>I have been an MTN client for approximately 15 years. My contract was always through Autopage but when Autopage closed down I was of course moved over to MTN directly. I pay my account by debit order (and always have since inception with Autopage 15 years ago) and in that time have not missed a single payment.</p> <p> </p> <p>Since moving directly over to MTN an arbitrarily decided credit limit has been put on my account. My average monthly account is around R1800-R1900 but some genius decided that a maximum credit limit of R1900 was appropriate in this instance.</p> <p> </p> <p>For the last 4 months in a row I have had my service cut off for breaching the limit. I have contacted the call centre for assistance but to no avail. Emails have not been responded to. Eventually last month I sat on the phone with the call centre and demanded to speak to the manager. At that point I spoke to an individual by the name of Jeremy Pillay who promised me a response within a couple of days. Needless to say I haven’t heard another word from him or anyone else at MTN for that matter. I would like disciplinary action to be taken against Mr Pillay for his thoroughly unprofessional actions in this matter.</p> <p> </p> <p>Today I received another SMS from MTN to tell me I had already breached 75% of my credit limit. Seeing as it’s only the 3rd of the month clearly my service is going to be cut again. It really shouldn’t take a rocket scientist on your end to increase the credit limit to a point that avoids this ridiculous ongoing situation from transpiring.</p> <p> </p> <p>As I have explained countless times, I am the managing director of a company and I travel extensively. I simply cannot afford any downtime to my network service – it completely destroys productivity and frankly costs my company dearly as clients require ongoing access to me.</p> <p> </p> <p>Despite my impeccable credit record and my seniority in business I have been unable to either secure and increase in my credit limit nor even the decency of a response herein from your institution. The situation is absolutely untenable and has to be rectified. Even if it requires me paying over a float amount to MTN from which to draw funds. Frankly I have been more than reasonable in this matter but my patience is now at its end.</p> <p> </p> <p>I demand a full investigation into this matter with a proposed solution to be presented to me by no later than COB on Tuesday 6 September failing which you leave me with no option but to move to Vodacom who I assure you will be very happy to have the business of someone of my calibre.</p>