Utterly ***********

I started trying ot get MTN to register the eSIM in my watch at the begining of October 2021, 6 months later, and besides being no further than when I started, I've also had to endure the inconvenience of haivng the physical SIM in my watch voided and then , post SIM swap, have my data not work on said physical SIM account for a month, MTN also appear to have absolutely no concept of problem resolution or escalation, since every time you contact them to follow up on the issue, you start again. Asking for escalation to a senior to resolve, results in a standard set of excuses, namely 1.The system is offline 2. My manager is in a meeting 3. Due to Covid, i'm working remotely and i'm unable to transfer the call. Exco really needs to look into their customer service issues, It's unfathomable that a company this mainstream can be so imcompetent where customer service is concerned.