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Rodney T
1 reviews | Active since Apr 2010
24 Oct 2018, 15:36
Utterly ***********
I have now dealt with Thembi From MTN East Rand Mall regarding an early upgrade on my contract (which I had to get the approval myself from Retentions) and being sent the run around. Thembi first mentioned I should contact my credit controller to increase the limit to accommodate my early upgrade, Credit department states store level should contact them for such via email, store finally does the required and there's no resolution although I get the sms saying the issue has been resolved. What the heck are you people doing at MTN?? Playing with your toes!
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Replies (4)
MTN South Africa's replyOfficial
25 Oct 2018, 10:07Good day Rodney,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we have escalated your query to our Sales team, we will revert to you as soon we have feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
MTN South Africa's reply25 Oct 2018, 10:07
Official
Good day Rodney,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we have escalated your query to our Sales team, we will revert to you as soon we have feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
RT
Rodney T's updateReviewer Update
25 Oct 2018, 20:41Zanele,
The shocking part about it all is that I pay a premium every month, that amount includes in the service from MTN.
To add, MTN acts in such a way as if I'm the only person doing an early upgrade, there is no system in the procedure which leads me to believe MTN is ***********.
RT
Rodney T's update25 Oct 2018, 20:41
Reviewer Update
Zanele,
The shocking part about it all is that I pay a premium every month, that amount includes in the service from MTN.
To add, MTN acts in such a way as if I'm the only person doing an early upgrade, there is no system in the procedure which leads me to believe MTN is ***********.
RT
Rodney T's updateReviewer Update
26 Oct 2018, 09:34Thembi from MTN East Rand Mall smsd me now saying there is no change on my account even though a request was being put through. Utterly useless I tell you!
RT
Rodney T's update26 Oct 2018, 09:34
Reviewer Update
Thembi from MTN East Rand Mall smsd me now saying there is no change on my account even though a request was being put through. Utterly useless I tell you!
RT
Rodney T's updateReviewer Update
26 Oct 2018, 10:06Pathetic is all I can say!
RT
Rodney T's update26 Oct 2018, 10:06
Reviewer Update
Pathetic is all I can say!