TM
Tasneem M

1 reviews | Active since Oct 2016

01 Oct 2016, 17:04

Utterly disgusted with no stock of handsets

<p>I am utterly disgusted with Mtn advertising Promotions but no stock (i have tried 4 stores )</p> <p>I have been trying to get 2 new lines and an upgrade on the following handsets (Sony E1, M4 AQUA, BB Z3, SAMSUNG A3 &GALAXY TAB 3) but there is no stock for the pass 2 months and some is discontinued(m4)</p> <p>Is this just a marketing strategy so customers are forced to settle for another handset. You guys are creating a need but not able to satisfy the target market. Is this even legal to advertise without stock. The M5 had been out of stock since last month so why is it still advertised in October issue.</p> <p>This is misleading advertising and should be taken up with consumer protection organizations.</p>

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Replies (2)
TM
Tasneem M's update01 Oct 2016, 17:35
Reviewer Update

Meant on October advert on mtn website not catalogue issue...

MTN South Africa
MTN South Africa's reply06 Oct 2016, 19:49
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

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