LE
Lyall E
1 reviews | Active since Mar 2011
15 Jul 2015, 14:57
Utterly disgusted in Service
Too date no one has contacted me, after billing me between 1600 and 1900 a month on a contract that should be 179 a month, after calling mtn, they say it was a data usage that made the account so high, my account is a capped 500mb account for the tablet, they assured me someone will contact me back to fix the problem of the withdraws made that was 10x the amount that should have been.
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Replies (1)
MTN South Africa's replyOfficial
04 Aug 2015, 11:33Hello Lyall Ellis,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the contract is on an open package not top up. Please note that we have migrated the package to top up 500 MB and we have reactivated the line as well.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the contract is on an open package not top up. Please note that we have migrated the package to top up 500 MB and we have reactivated the line as well.
Best regards
Mantoa
REQ:***
MTN South Africa's reply04 Aug 2015, 11:33
Official
Hello Lyall Ellis,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the contract is on an open package not top up. Please note that we have migrated the package to top up 500 MB and we have reactivated the line as well.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the contract is on an open package not top up. Please note that we have migrated the package to top up 500 MB and we have reactivated the line as well.
Best regards
Mantoa
REQ:***