AP
Abdul P
1 reviews | Active since Nov 2011
03 Mar 2015, 14:31
utterly disgusted
I am a loyal customer of mtn and with all of this in mind i have contacted your coverage department as my signal at home is really bad, it is out of the 10 day turn around time. Yesterday as well as today i got to speak to the same consultant...some people see it as something good....but they havent spoken to this guy. His name is Nhlanhla Ngubane....he had the worst attitude any consultant could ever have...I am utterly disgusted at how he handled my call. I dont think he understands the concept of customer service. I would like the call to be listened to and you guys can explain to me if this is the service you invision giving to your customers, right now i would like to cancel my contracts with you guys!! I requested to speak to his manager who i was told is Lester and i can call on *** only the supervisor is at work today but he is not at his desk. In what world is it ok for a consultant to raise his voice at a customer....drop the line.....and also speak down at a customer!!.....The most uphauling service i have ever experienced...in any sector of business!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Mar 2015, 08:49Hello azeezphilander,
Thank you for bringing this matter to our attention.
We do apologize for the breakdown in service received therefore this matter has been escalated to the management team for urgent attention.
Kindly furnish us with more information regarding the Network issues in order for us to escalate this to our Coverage desk to investigate it further; please populate the below template list, forward it to our Coverage contact centre hub on *** or you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Ebbedene
REQ:***
Thank you for bringing this matter to our attention.
We do apologize for the breakdown in service received therefore this matter has been escalated to the management team for urgent attention.
Kindly furnish us with more information regarding the Network issues in order for us to escalate this to our Coverage desk to investigate it further; please populate the below template list, forward it to our Coverage contact centre hub on *** or you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Ebbedene
REQ:***
Best regards,
MTN South Africa's reply07 Mar 2015, 08:49
Official
Hello azeezphilander,
Thank you for bringing this matter to our attention.
We do apologize for the breakdown in service received therefore this matter has been escalated to the management team for urgent attention.
Kindly furnish us with more information regarding the Network issues in order for us to escalate this to our Coverage desk to investigate it further; please populate the below template list, forward it to our Coverage contact centre hub on *** or you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Ebbedene
REQ:***
Thank you for bringing this matter to our attention.
We do apologize for the breakdown in service received therefore this matter has been escalated to the management team for urgent attention.
Kindly furnish us with more information regarding the Network issues in order for us to escalate this to our Coverage desk to investigate it further; please populate the below template list, forward it to our Coverage contact centre hub on *** or you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Ebbedene
REQ:***
Best regards,