AP
Alicia P
1 reviews | Active since May 2016
17 May 2016, 07:06
Utterly Disgusted
<p>I am utterly disgusted with your service!!</p> <p><br />My mom has a contract with you , but I'm using it, now you've cut me off stating we owe you R420.79 because I went over my limit. That is NOT possible as my monthly limit is set at R0.01!!!!!!!!!! If my limit wasn't R0.01 why should I buy data then??! I spend over R400 in data every month and now this month you say I need to pay because I went over my limit! It has NEVER been a problem before.</p> <p><br />My MTN no. is ***</p> <p><br />Please correct this and get back to me ASAP</p>
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MTN South Africa's replyOfficial
23 May 2016, 13:21Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the account is not suspended due to the limit, the account is suspended due to debit orders returned unpaid for 2 months.
Please discuss this with your mom, due to account holder contacted.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply23 May 2016, 13:21
Official
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the account is not suspended due to the limit, the account is suspended due to debit orders returned unpaid for 2 months.
Please discuss this with your mom, due to account holder contacted.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,