sP
sharlene P
1 reviews | Active since Aug 2015
10 Aug 2015, 21:32
UTTERLY DISGUSTED
I LEFT MY CELLPHONE AT THE STORE IN JUNE, I WAS TOLD BY CHANTEL THAT SHE WOULD WAIT FOR A DOCKET TO COME THROUGH AND SEND IT OFF THE VERY NEXT DAY SAYING IT WOULD TAKE UP TO 4-6 WEEKS. AFTER SEVERAL LENGTHY PHONE CALLS AND NUMEROUS TRIPS TO THE MALL ALL AT MY OWN EXPENSE (AS NO ONE HAS THE COURTESY TO RETURN CALLS) I HAVE BEEN TOLD THAT MY PHONE IS STILL AT THE STORE AND I NEED TO COME IN AND SIGN \THE DOCKET". I RECEIVED A (VERY UNAPOLOGETIC"
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Replies (1)
MTN South Africa's replyOfficial
27 Aug 2015, 07:10Hello jsm17,
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Sivuyile
REQ:***
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Sivuyile
REQ:***
Best regards,
MTN South Africa's reply27 Aug 2015, 07:10
Official
Hello jsm17,
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Sivuyile
REQ:***
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Sivuyile
REQ:***
Best regards,