UTTERLY DISGUSTED

I am terribly disgusted with the fact that not one person at MTN understands ENGLISH. This is now complaint 3 about the same situation. When I took out my contract with two phones, Nokia Lumia- R159. Samsung Galaxy SIII Mini R209. This is what I agreed on. Not R209 for the Nokia Lumia. This was two years ago that the contracts were taken out. Now when I upgraded the Samsung, I realized that the Lumia is being charged at R209 which is incorrect, please let Mary know that she must learn to read properly if she wants to respond to complaints. *** (upgraded phone) should be R568 (correct) (was supposed to be R209 before upgrading)<br> *** should have been R159 from day one but I am being charged R209. NOT RIGHT. THIS IS NOT WHAT WAS AGREED. Please can I have the contact details of someone who may actually be able to assist me as I am tired of explaining something so simple over and over and everyone thinking that they have a clue but actually don't. I just want this resolved and no one can bother to respond on any mails hence me having to communicate through Hello Peter. Pathetic. <br> <br> I do not even know if this should be a complaint about accounts or bad attitude